Call or email us if you need any help with your Ariston product! There's also a helpful troubleshooting guide below that will help you through solving some of the more common problems.
CUSTOMER SERVICE HOTLINE
SALES ENQUIRY EMAIL
Thermostat is not fitted properly on the heating element
Remove and fit correctly.
Two-pole thermostat safety device activated
Reset the safety device if the fault is detected when the heater is switched on the first time, or remove the lime scale from the heating xxx element - OR - Replace the thermostat in all other cases.
Electric switch is off
Turn on the electric switch
Faulty heating element
Replace the heating element and the gaskets
No power supply
Check the continuity on the power supply cables and connection terminals.
Reversed connection of hot/cold water pipe
Connect pipes correctly
Incorrect water connections
Insufficient water heater capacity
Change to a suitable capacity
Replace the thermostat
Too much calcium or mud on the tank
Remove the calcium or mud
Bacteria in the water
Drain, clean and rinse the inner tank
Water temperature is too low
Turn the thermostat to “maximum”
Excessive formation of lime or scale on the heating element
Clean the heating element
Thermal effect on the current thermostat
No action should be taken if this occurs at the end of the heating cycle. Replace the thermostat if it occurs at the beginning of the heating cycle.
Natural effect due to micro-boiling of the water over the heating element.
Replace the heating element with anti-noise model
Due to different water flow and pressure in the system which may cause noise when cold water is drawn.
Replace the valve with anti-noise model
Pipes too narrow
Incorrect electrical power setting
Check the power setting, modify the protection
Resistance is earthed
Test it and if necessary, replace it.
Defective valve or too much pressure
Replace or install pressure reducer
Boiler perforation due to corrosion by aggressive water.
Replace water heater
Tap turned off
Turn on the tap
Replace if it fails to cut or connect
Check the continuity of the power supply cables and connection terminals
Defective thermal cut-out
Replace thermal cut-out
Defective electronic card
Replace electronic card
Green indicator is off
Refer to above
Thermostat not regulated to max
Turn the thermostat to maximum
Replace triac (if red indicator is still off, replace the electric card)
Refer servicing to a qualified service center.